Refund Policy

This refund policy explains when GONIVESS LLC refunds payments for its SEO content writing and SEO services, how cancellations work, and how to send a request. GONIVESS LLC is a New Mexico limited liability company. It applies together with our terms of service and the plan or quote you approved.

Summary

• Monthly plans run month to month. Cancel by email before your next billing date and you are not charged for the following month.
• If you cancel before work starts, you receive a full refund.
• One-time services, such as an SEO audit or a keyword research report, are fully refundable before work starts and not refundable once delivered.
• Content that has been delivered and approved is not refundable.
• Revisions come first. If a piece needs changes, use the revision rounds included in your plan.
• To request a refund, email [email protected] with your invoice number.

How billing works

Monthly plans are billed monthly in advance. One-time services are paid in full before work starts. We begin work after you approve the plan or quote and the first invoice is paid.

Payment details and accepted payment methods are listed on each invoice. Payments are handled by a third-party payment provider, and GONIVESS does not store full card numbers. Current plans and services are listed on our pricing page.

Monthly plans

Cancelling a plan

You can cancel the Starter, Growth or Authority plan at any time by emailing [email protected] before your next billing date. We stop the plan at the end of the current billing period, and you are not charged again. There is no minimum contract term.

You keep full ownership of all content delivered and paid for up to that point.

Cancelling before work on a month starts

If you cancel after a monthly invoice is paid but before we start work on that month's content, you receive a full refund of that month's payment.

Cancelling during a month

If you cancel after work on the current month has started, the plan stays active until the end of the current billing period. We deliver that month's remaining posts on the calendar dates, and you are not charged for the following month.

If you prefer that we stop work right away, say so in your cancellation email. For that month:

• Posts that have been delivered and approved are not refundable. Delivered posts that are not yet approved follow the usual revision and approval rules described below.
• Posts that are in progress (research, outline or draft has started) are completed and delivered, and are not refundable.
• Posts on which no work has begun are refunded on request. The refund covers those undelivered posts only.

If you are unsure where a post stands, ask us and we will tell you which posts are delivered, in progress or not started before you decide.

One-time services

This section covers the SEO audit and the keyword research report, and any other one-off project paid before work starts.

• Before work starts: you receive a full refund.
• After delivery: the service is not refundable. An audit report, keyword research spreadsheet or other one-off deliverable cannot be returned once you have received it.

Delivered and approved content

Content that has been delivered and approved is not refundable. Content counts as approved when you confirm it, when you publish it, or 14 days after delivery if we have not received a revision request.

Once you pay the related invoice, you own the delivered content. Please review each piece within 14 days of delivery.

Revisions come first

If a piece does not match what you expected, the first step is a revision. Revisions are included in every plan:

• Starter plan: 1 revision round per post.
• Growth and Authority plans: 2 revision rounds per post.
• One-off pages and articles: 2 revision rounds.

To request a revision, email us all your changes for that round together. We return the revised version within 2 business days.

A revision covers changes within the approved outline, such as wording, tone, examples, facts, section order or length. A different topic, angle or target keyword after the outline is approved counts as a new piece and is quoted separately.

How to request a refund

Email [email protected] and include:

• Your name and company name
• The invoice number
• The plan or service the request relates to
• A short explanation of the reason

We reply to refund requests within 5 business days. If we need more information, we will ask by email.

How refunds are paid

Approved refunds are sent to the original payment method through our third-party payment provider.

After we issue a refund, the time it takes to appear in your account depends on your bank or card issuer. Bank processing times vary.

Disputes

If you disagree with a charge or with our answer to a refund request, please contact us first at [email protected]. Include the invoice number and a short description of the issue so we can review the charge.

We ask that you contact us before opening a dispute or chargeback with your bank or payment provider. This policy is governed by the laws of the State of New Mexico, USA, as described in our terms of service.

Changes to this policy

We may update this refund policy from time to time. The date at the top of the page shows when it was last updated. Changes apply to payments made after the updated policy is posted. Payments made earlier follow the policy that was in place when they were made.

Contact

For refund, billing or cancellation questions, contact GONIVESS LLC:

• Email: [email protected]
• Mail: GONIVESS LLC, 500 4th St NW, Suite 102, PMB 1866, Albuquerque, NM 87102, US

You can also reach us through the contact page. We reply to messages within 24 hours on business days. For how we handle the information you send us, see our privacy policy.